cancellation policy

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, appointments are subject to the following terms:

 

• You may cancel or modify your appointment without charge anytime 12 hours preceding the start time of your appointment.

• Less than 12 hours notice is considered a “Late Cancellation” and will result in a charge of $100.00 which will be charged to your credit card on file. In the event your credit card on file is declined, you will be billed via invoice to pay your fee.

• If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s), or if scheduled for a service that is part of a package; one session of that package will be voided. 

• Late arrivals may be charged the full price of the scheduled service(s) even if there is not enough time to render them.

• Appointments that are booked within the 12 hour period are still subject to the cancellation policy.

• As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

• Applicable taxes will be retained and remitted.